FAQ

Frequently Asked Questions

We’ve put together a list of our most Frequently Asked Questions. if you can’t find an answer to your questions, please contact us via email or call us on 08 62783412

How can I order?

This bit is super easy! Just browse through our hire store, and add items to your basket. When you’re ready to request a quote, click on your basket and complete the details. Then press send!

Alternatively, you can call us on 08 62783412, email us at hello@originalevent.com.au in person at our warehouse.

 

Do you deliver?

Absolutely! We deliver all over WA. Delivery and collection charges do apply and depend on location and time of delivery.

Can I collect my hire items?

All of our items are available for delivery and some can be collected. Some of our more fragile items or items that require to be constructed onsite, are only available for delivery. The item’s description will let you know if it’s only available for delivery.

Collection is from 9am – 5pm.

All items are due to be returned by 12pm on the last day of your hire period. This date is stated on your hire contract. Additional charges may be applied if items are late. If you would like to hire the items for a longer period, just let us know and we will advise if it’s possible and if there are additional hire charges.

 

How can I contact you?

You can call us on 08 62783412 during business hours. You can also email us at hello@originalevent.com.au

Where is your warehouse?

We are located at Unit 3, 16 Dyer Road, Bassendean.

Do you have a minimum order?

We do no not have a minimum order. You can hire 200 chairs or one chair. We understand that every event is different and we can accommodate large and small orders.

My wedding is on Saturday but I would like to set up the day before. Is this possible?

It sure is! Our hire period is per event not per day which usually covers 3 days hire. This means that you can have your items the day before and return the day after your event if needed. Please note, we’re not open Sundays or Public Holidays, which means these days don’t form part of your hire period.

I’m not sure of our exact guest numbers. Am I able to reduce quantities close to my event?

Absolutely! It’s common for guest number to move up or down closer to an event, or for weather to affect your plans. Just keep us updated along the way and we can make any changes. Please note the following;

  • You can update your order as many times as you wish up to 7 days before your hire period commences. We start cleaning and packing your items 7 days before they leave our warehouse so items can be added during this time but not removed.
  • Items can be added at any time subject to stock availability.

All orders must be paid for at least 7 days before the start of your hire period.

What happens if something is damaged or missing.

Unfortunately, this sometimes happens, so it’s important that you tell us as soon as possible. Once the damaged item is returned to our warehouse, our maintenance team can assess the damage. If the item is beyond repair, you will be charged the full replacement fee. If the item can be repaired, you will be charged the cost to repair the item. If the item is missing, you will be charged the full replacement fee.

How do I pay?

Payment can be made via Credit Card or Debit Card online. We accept Visa and Mastercard. Payment can also be made via EFT.

Do you require a deposit?

Yes. Orders are only confirmed when a 30% deposit has been received and a signed copy of our Terms and Conditions.

Do you set up the items?

Our delivery crew will set up your items according to your floor plan. We prefer to set up your hire items as we can ensure that your hire items are looking their very best for your event!

Can I come and look at the items?

You are very welcome to book a time to visit our warehouse. We are open Monday to Friday from 9am to 5pm, and offer evening appointments on Thursday until 7pm. We’re also open on Saturday from 10am to 1pm. Bookings are essential and can be made HERE.

Can I tell you what time to deliver the items?

To help our delivery crew manage all their daily deliveries, we request 3 hour delivery window. If you require the items at an exact time, then please contact us to discuss this. We do all we can to make this as stress-free as possible for you.

I need the items for longer than 3 days. Is this possible?

Yes. All items can be hired for a longer period. Weekly hire is available at a rate of 1.5 x the usual hire rate.  Please contact us if the hire period will extend beyond one week.

Will I have to clean the items when they are delivered?

No. All items are cleaned prior to leaving our warehouse. Our delivery crew will also inspect the items for any marks due to transport/handling and will clean the items on-site if required.

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Will you set up other things for me?

We can only set up items hired from us, but we can recommend events stylists and coordinators to you if required.

I want to use the hire items in two different locations. Is this possible?

Yes, but only for items that are available for collection only. Items that are for delivery only cannot be moved once delivered.

What happens if it's raining and my event is outdoors?

None of our hire items like the rain. If there is no wet-weather plan that will ensure our items are kept dry, then we will be unable to deliver. 

Is there an emergency contact?

Sure is! If you need to talk with us urgently on your event day, please call 0407 081 756.

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